FAQ

How do I refer a friend? 

Each time you refer a friend, they get $10 off their first order, and you get $10 off your next order.

 

Share your unique referral link (found on your account page) with your friends. When they open it, they will see a pop up with a promo code they can use for $10 off their first order. After they check out, you'll receive an email letting you know there's a reward waiting on your account page

 

How much does it cost to order in reusable containers?

When you order pickup or delivery through our site or app, there is no extra charge to order in our containers.

 

When you order in our containers in person at a restaurant, we deduct $0.25 from your account balance each time you check out a container. When you create an account, we pre-load your balance with $1.00. We'll charge the card on file to reload your account in $5 increments anytime checking a box out drops your account balance below $0.

If you do not return your containers within 3 weeks, we charge $3.25 per unreturned container. 

 

How and where do I return the containers?

You can return them to any of our partner restaurants, not just restaurants you've ordered from. Here's a map showing all of the restaurants we work with. When you make your return, report it here

 

You can also return them to the courier who delivers your next delivery order through our site or app if you see the "courier accepts returns" button at the top of the restaurant's menu. If you return containers to the courier, there's no need to do anything extra: just hand them back to the courier when they hand you your order or ask your doorman to give them to the courier.

 

What is DeliverZero?

DeliverZero is an environmentally responsible way to order delivery or takeout. When you order from a restaurant through the DeliverZero platform or opt in to receive reusable containers when ordering through other channels, the restaurant provides the food in reusable takeout containers. 

  

Do I have to wash the reusable containers?

Out of courtesy for the restaurant that receives your containers, please give them a rinse. Once they arrive at the restaurant, they will be cleaned and sanitized.

 

How much time do I get to return the reusable containers?

You can keep a container for up to 3 weeks before you are charged for them. We'll send you reminders to return the containers. 

 

Tell me about the reusable containers.

The containers are made out of sturdy, highly durable polypropylene (plastic). They can be used to reheat food in the microwave, are dishwasher-safe, and can hold very hot liquids; and they are 100% BPA free.  The containers typically last well over 1,000 uses (we retire a container if it chips or breaks). After that, they are recycled. In addition, the containers carry a certification by NSF International—the independent public-health organization that certifies the cooking equipment used by restaurant kitchens. The containers are manufactured by G.E.T. Enterprises, Inc.; they are products EC-07-1, EC-11-1, and EC-13-1.

 

Tell me about the environmental benefits.

The containers typically last well over 1,000 uses. That eliminates the emissions and waste from over 1,000 manufacturing processes.

This is way better than even conventional recycling. Recycling generates as much as 67% of the emissions of virgin-material manufacturing, because of the energy used in processing old materials and re-manufacturing. By contrast, DeliverZero eliminates all downstream production emissions. 

Reusing our containers also saves tremendous transportation energy. Single-use containers travel long distances from factory to restaurant to customer to dump. Our containers circulate locally among restaurants and diners, usually just within one neighborhood. Though our containers are made abroad (in China and Taiwan), they are lightweight and travel here by cargo ship, a fuel-efficient journey more than made up for by the reductions in car and truck emissions. 

 

Do you use reusable bags?

Not yet. We’re able to reduce food delivery waste by leveraging the existing dishwasher capacity of our restaurant partners. In order to deliver your orders in reusable bags, we’d have to create an energy-intensive infrastructure to wash a relatively small number of bags. As we scale, this will change. 

When we reach the point where the number of one-time-use bags used to fulfill our orders creates more environmental impact than the reusable bag laundering process, we will begin delivering orders in reusable bags.

 

How do I contact you?

For media or partnership inquiries, please email us at hello@deliverzero.com. For customer support inquiries, please contact support@deliverzero.com